• Customer Service Policy


    Welcome to fabfit.shop. As a sustainable fashion platform specializing in recycled materials, we're committed to providing ethical service that aligns with our environmental values. Below are the terms governing our customer service practices for conscious shoppers.

    Product Availability

    Due to the nature of working with limited recycled materials, our inventory may fluctuate. If an ordered item becomes unavailable during our extended 4-7 business day processing period, we'll notify you with sustainable alternatives: (1) a similar item from our upcycled collection, (2) a full refund with carbon offset donation option, or (3) store credit for future eco-conscious purchases. This system ensures we minimize waste while meeting your style needs.


    Pricing and Updates

    All prices are listed in USD and reflect the true cost of sustainable production. We maintain fixed pricing for core recycled collections but may adjust limited-edition upcycled pieces based on material availability. For pricing errors (e.g., a $120 jacket listed as $12), we reserve the right to cancel orders and will issue refunds while explaining the environmental cost calculations behind our pricing structure.


    Order Processing

    To ensure proper handling of delicate recycled fabrics, orders require 5-8 business days for processing (10-14 days during seasonal transitions between collections). You'll receive detailed tracking information including our sustainability metrics for the shipment. For made-to-order upcycled items, we'll provide transparent timelines accounting for the artisan production process.


    Shipping

    We exclusively partner with carbon-neutral shipping providers to deliver your sustainable fashion. Transit times are longer than conventional retailers (typically 7-14 business days domestically) as we consolidate shipments and use ground transport when possible. International orders include biodegradable packaging and proper customs documentation for recycled materials to prevent unnecessary destruction of sustainable goods.


    Returns & Exchanges

    We offer an extended 21-day return window from delivery date to accommodate thoughtful decision-making about sustainable purchases. Returned items must be in original condition with all biodegradable packaging. For hygiene reasons, certain upcycled undergarments may be final sale - these will be clearly marked. We encourage exchanges over returns to reduce waste, offering free size exchanges within our current recycled inventory.


    Intellectual Property

    All content on fabfit.shop—including our sustainable material certifications, recycling process documentation, and product photography—is protected by copyright. Unauthorized commercial use of our sustainability claims or recycled product images is prohibited, as this could misrepresent our environmental commitments and careful material sourcing practices.


    Limitation of Liability

    fabfit.shop shall not be liable for: (1) Delays caused by our sustainable shipping partners' routing choices, (2) Limited availability of specific recycled materials, (3) Natural variations in upcycled fabric textures, or (4) Third-party sustainability claims. This allows us to maintain our environmental standards without compromising our ethical production timelines.